FAQ

Q: I have decided to purchase from you. How fast can you deliver?

A: Our delivery depends on your choice of shipping method. Please call us for a delivery schedule. The shipment can leave our warehouse in 24 hours.

Q: I am left-handed. Is it possible to get your barbecues with heating controls on the left?

A: Yes, for a small extra charge. Please call for details.

Q: Can I use your products to barbecue gyros/kabobs only?

A: No, you can also barbecue meat/vegetable skewers or whole chickens. All you need is our special skewer assembly, which is available separately. Click here for details.

Q: If the motor on one of your units failed, how much downtime would I have?

A: Roughly 2 minutes. You can continue barbecuing with the help of our manual handles or simply exchange the top-mounted motor for another one. In the last two years we had no service calls related to motors.

Q: Am I allowed to install your barbecues myself?

A: Not unless you are a certified technician who can ensure the proper connection to your fuel supply. If you install the unit yourself without having the required certification, you will void your warranty.

Q: I am moving to a location without LP gas connections. Can I run your unit on propane?

A: Yes. You can purchase a refitting kit for this very purpose. Remember to have it installed by a certified technician.

Q: How fast can you supply parts and accessories?

A: We ship UPS. The shipment can leave our warehouse in 24 hours.

Q: I don't have much room, but would like to run two barbecues side by side. One for rotisserie chicken, one for gyros/kebob. How do I manage this?

A: Our barbecues can be supplied with heating controls on either side. This way, you can run two units in very close proximity without compromising usability.

Q: Do you sell used equipment?

A: Yes, if available. Please call 519-893-3481 for availability.

If you have any further questions, please don't hesitate to contact us at: debug@emerge2.com We will answer all your questions immediately.